Frequently Asked Questions We provide an overview of the frequently asked questions below. If your question is not included, you can always contact us by telephone (0187-681511) or send us a message.

 

• Where can I find the map?

The map of the holiday park can be found here. 

• When is reception opened?

The opening hours for reception can be found here.

• When can I check in and when must I check out?

Camping
Check-in starts at 13:00 p.m. Check-out is before 11:00 a.m. Contactless check-in (based on license plate) is possible until 22:00 p.m. 

Drive-In Camperpark: 
Check-in starts at 12:00 p.m. Check-out is before 11:00 a.m. Contactless check-in (using a PIN code) is possible 24/7. 

Rental accommodation
You can collect the key to your accommodation at reception from 15:30.  Check-out is before 10:00 a.m. 

• Is there WiFi at the park?

Free WiFi is available in the central area (around reception and the bistro), at the large sanitary building at the campsite and at the Drive-In Camper Park.  The signal is for recreational use. The rental accommodations have their own WiFi signal. 

• When will I receive extra information about arrival etc.?

You will receive the final information about your stay at Ridderstee Ouddorp Duin via email a few days before arrival. If you have any questions about your booking and/or stay at the park before that, you can always call or email us. 

• Can I park my car at the camping pitch or rental accommodation?

Camping
Parking at the camping pitch itself is not allowed. However, loading and unloading at the pitch on the day of checking in or out is possible.  One vehicle per booking is allowed at the central parking lot of the campsite (P6).

Rental accommodation
One parking spot per booking is available near each rental accommodation. Please note: some accommodations are only accessible on foot.  

Guests and visitors
There are two general parking lots at the holiday park (P1 and P2). There are also possibilities for charging electric cars as well as short-term parking for checking in and out at parking lot P1 at reception.  

• Are the facilities at the park accessible for non-guests as well?

The reception desk, bistro, indoor (play)ground and the play field are freely accessible for everyone.

• Is lighting fireworks allowed on New Year's Eve?

Lighting fireworks during New Year's Eve at the park itself is not allowed. Lighting fireworks during other periods of the year is prohibited anyway. 

• Can I have a BBQ at my pitch or accommodation? 

Using a BBQ (including your own) is allowed as long as it does not result in any trouble or nuisance. Lighting an open fire is not allowed. Don't put the BBQ on the wooden deck, but rather in the sand at the accommodation.

• How big are the pitches? 

All sites are approximately 80 to 100 m2. The pitches on the camper field are suitable for campers up to 8.5 meters in length. The Drive-In Camper Park is exceptionally suitable for larger campers.  We ask all guests to use breathable ground sheets.

• Which pitch is meant for whom?

Only campers and no side tents are allowed on the camper field and the Drive-In Camper park. A canopy is allowed. The camping fields are for tents, pop-up campers and caravans. The Green Field is only meant for tents and bus campers (of up to six meters), for instance a Volkswagen T2.

• How exactly do things work at the Green Field? 

As a guest at Green Field, you are choosing "free camping". Upon arrival at the field, you may pick your own spot on the field.

• How many amps are available?

16-ampere electricity is available at our camping pitches on Klepperstee and the Drive-In Camper Park. 

• Where do I get clean (drinking) water? 

There are various central tap points spread out across the campsite. In addition, you can go to one of the three toilet buildings. 

• Why do you no longer have WiFi at the campground? 

Going on holiday means going offline for a while and to enjoy everything around you as well as each other. However, free WiFi is available at the large sanitary building and in the central area of De Klepperstee. 

• May I bring the dog?

Our parks allow pets as long as they are on a leash. A surcharge applies to a stay with a dog, and up to two dogs are allowed. No pets are allowed in the indoor playground/yard and in the swimming pond.  

• With how many persons can I come camping?

A maximum of six persons is allowed at a camping pitch. 

• How much will I pay for a pitch? 

Depending on your preference, a stay in 2024 costs between €25 and €60 per night (excluding tourist tax and any surcharges).  In the reservation module, clicking on specific dates displays the price for the selected period, as well as the associated costs.

• How can I see which pitches are available?

While booking a camping or RV site, you are given the opportunity to indicate a preference for a particular spot on the campground. For reservations before 2025, a preferential surcharge applies. 

• Can I bring a dog?

There are some rental accommodations at Klepperstee that allow pets. This is clearly indicated at the accommodations themselves.  No pets are allowed in the indoor playground/yard and in the swimming pond.  

• Which facilities does my rental accommodation have?

Our rental accommodations are furnished in very different ways. You can read about the exact differences and view the photos per accommodation on the website. You can always contact us in case of specific questions or requests. 

• Does my rental accommodation not have a television?

That's right! We made the conscious decision not to install a television in our rental accommodations. After all, there is so much beauty to see outside!  It goes without saying that watching television is still possible using your tablet or mobile phone thanks to the private WiFisignal at every rental accommodation. 

• How much will I pay exactly for a rental accommodation? 

We work with flexible arrival and departure days and prices per night. The prices per period are clearly visible in our reservation module.  A stay at a rental accommodation at Klepperstee consists of at least three nights. 

• Are there any 'hidden' costs? And what are the extra costs? 

There is a fixed price for a rental accommodation, independent of the number or persons.  The price is composed of accommodation costs and costs for final cleaning, bed linen and a towel package. Tourism tax and any surcharges are added to this price.

• What is included in the bed and bath linen? 

Each booking at a rental accommodation includes bath and bed linen. One package per person consists of a cover for the duvet, mattress and pillow + a large towel and a small one. The packages will be ready on the beds, based on the number of indicated guests (excluding babies).  The children's bed does not include any (children's) bed linen. 

• Can I carry out the final cleaning myself?

No, purchase of the final cleaning is mandatory. When you leave, we kindly ask you to deposit the household waste at the recycling station, take the bed linen off the beds and collect it in a single place along with the towels, as well as to leave the accommodation swept clean. 

• How do I make a booking?

You can check the availability and price of a rental accommodation or camping pitch via the booking module. After filling out your personal details you can make a booking definitive and make a (pre)payment.

• Is there a minimum age for a booking?  

o make a reservation, the main booker must be at least 21 years of age or older and present for the entire period of stay. Young people travelling alone, (student) associations and/or groups are also not allowed. Bookings of groups with guests under 25 years of age may be refused without giving reasons. The stay must be of a recreational nature: business reservations are not allowed. If in doubt, please contact us. We reserve the right to refuse reservations. 

• How much will I pay in tourist taxes?

The rate is €1.50 per person per night. Inhabitants of the municipality of Goeree-Overflakkee don't pay any tourist taxes when staying at the park. 

• Will I have to pay extra for my baby?

Children up to two years of age are free. There is no separate reduced rate for children two years of age or up. 

• Will I get a confirmation of my payment?

You will receive a confirmation of your booking via email almost immediately after making a booking. (Please also check your spam filter.)  You will also receive an email for confirmation of payments (and any reminders).  

• Where can I read the terms and conditions?

When making a booking, you must agree to the terms and conditions. You can read these and other conditions under the header 'colophon'. We work with dynamic night rates, which means our rental prices can change at any time.

• Which facilities are found at the park?

An overview of the facilities can be found on this page.

• Where can I buy my groceries?

You can find a Spar Enjoy Supermarket with a wide range of products at beach square Ouddorp Duin. The supermarket is opened seven days per week. 

• Can I rent bicycles from you?

No, but you can find RentTourBuy at Beach Square Ouddorp Duin. You can view the range through the website and book some bicycles beforehand. There are three bicycle rental companies in Ouddorp itself. 

• Call 112 and notify us!

In case of a life-threatening situation, always call 112 right away and mention the location Klepperstee. In addition, we ask you to always contact us (0187-681511).

• All staff members have completed an emergency aid course and we will always come to your location to provide aid and to guide emergency services to the site.