Reception

Can we help you? 

Or front desk staff is always at your service! Whether you have questions about your stay, are looking for great tips in the area, or need help with something practical - we are happy to help. Because our colleagues not only work here but also live here, they know the neighborhood like no other. They enjoy sharing their favorite spots, from hidden gems to the best places to eat or relax. Upon arrival, we provide a smooth and hassle-free check-in, and during your stay, we process any reports quickly and carefully. This allows you to enjoy your stay free of worries! 

Between 8:30 a.m. and 6:00 p.m., reports and malfunctions are taken on and processed by the front desk and/or technical service. Outside of reception's opening hours, you will reach the answering machine with a reference to the emergency number of the Technical Service (available 24/7).